Our vision is to create a platform that will allow specialists and agronomists to connect directly with farmers from around the globe, to share expert knowledge to help growers make the most informed decisions. Use the SME Review Facility to manage and collaborate on tickets created from grower's pest reports in the field, which contain photos, date and time indicators and the crop type. Claim a ticket, share a ticket with colleagues, and close a ticket with a pest diagnosis. In each ticket, we provide machine and system diagnosis, connecting and calculating information from multiple digital tools, to reduce the specialist's workload and enable them to make recommendations in a fraction of the time.

To manage the users who you would like to accress the SME Review Facility application, navigate to the SME Review Facility tab in the Aministration application on your desktop. You will only be able to find this tab if you yourself are an SME Review Facility administrator. Under this tab, you will see a list of SME Review Administrators and below that a list of SME Reviewers. To add a new administrator or reviewer, select the blue buttons at the top of each list. You will then be able to add a new user using their email address. If you would like to remove an administrator or reviewer, select the red text to the right of each user name on the list.

An SME user is an agronomist or specialist who works directly with the tickets to help find diagnosis for growers. They do not have access to user management. Administrators are able to claim & work with tickets as well. Additionally, they have access to administrative settings and user management, and the ability to add or remove SMEs or administrators. They are also able to access additional settings within a ticket, such as the ability to reassign, unassign or reject tickets assigned to other SMEs.

Login to the kensho desktop application and open the SME Review Facility application from the dock on the left. The first tab in the application shows new and unassigned tickets. The second tab shows tickets assigned to you, and the third tab reveals all tickets in the system. Select a ticket and the details of that ticket will open on the right side of the window. Perform actions on a ticket with the buttons at the top: start review, unassign, reassign or reject. Below these buttons is the ticket overview, system and mobile diagnosis, report details and the activity log. When you are ready to claim a ticket, select "Start Review". View the original report by selecting the blue hyperlink report number. If you would like to ask the report creator a direct question, Select "Request Feedback". Once you request feedback, the grower will receive a notification that feedback has been requested. Once they have submitted their feedback, they will not be able to send any additional messages. The report will then change to a Yellow "Has Feedback" status and you will be able to find their feedback in the activity log. You may request as much feedback or additional photos as you need. You may make private notes that will be viewable to only SME users and not growers by selecting "Add SME Only Note". The note will be added to the activity log. Once you have a diagnosis, select the blue "Add" button and specify the diagnosis and confidence level. You can also add an "SME Only Note" which will only be viewable to other SME users, and you can add Additional Information like treatment advice, general comments or preventative suggestions which will be viewable to the grower who created the ticket.

New and unassigned tickets will have a "New" status with a red label. Once a ticket has been claimed, it will turn blue with a "In Review" status. After a SME has requested feedback from a user, the ticket turns orange with a "Awaiting Feedback" status. Once the grower has provided the requested feedback, the ticket turns yellow with a "Has Feedback" status. Completed tickets are black with a "Finished" status. Rejected tickets are grey with a "Rejected" status. Tickets cancelled by creator are marked purple with a "Cancelled" status. Tickets that were surrendered by an agronomist who had previously claimed the ticket are burgundy with a "Unassigned" status.

When a grower goes into the field, they take a photo with their phone of a new pest or disease they notice on their crop. Every time they do this, a ticket is created and appears in the "New and Unassigned" tab in the SME Review Facility. This is a system inbox and is shared between yourself and other agronomists or specialists who are working in the system. You can sort tickets in this inbox by the Status, Date created and date of the last modification. You can see that all of these tickets have a status of New or unassigned. This is because these are all the new tickets or tickets that are not assigned to or claimed by an SME agronomist.

These are automated diagnosis that our machine creates based on the photo the grower took in the field. This may be helpful for an gronomist to look at. It will not always be accurate, however it may be helpful to pointing one in the right direction. With the help of agronomists and experts in their field sharing their insights and knowledge, we are creating algorithms and machine learning tools to digitize agronomy. Our technology is learning from the agronomists themselves, and essentially becoming a smart AI that will be capable of diagnosis on its own in the future.

The first thing you will do when you are ready to start diagnosing, is press “start review”. Your name will then appear under reviewer. Once you claim a ticket, several options will appear in the ticket, including the option to request feedback from the grower and to add a diagnosis. If you had not claimed the ticket, these options would not be available. Once a ticket is claimed, it will disappear from the first tab and will reappear in the second “my tickets” tab. The second tab contains the tickets one has claimed and is working on. The goal is to diagnose all of these tickets and when I have time, claim more new tickets from the system inbox in first tab.

The third tab in the SME Review Facility contains all tickets that have ever existed and is helpful if you ever need to find old tickets or search for a ticket in the system if a colleague needs help. If that were the case, you could filter by status, date created or modified, reviewer or ticket number.

If at any point you cannot complete a ticket, you can surrender it by selecting the surrender button. This will put the ticket back into the "New and Unassigned" tab where another agronomy specialist can claim it and will change its status to "Unassigned".

If I have any notes I want to add to this ticket that I don’t want to be viewable to the grower, I can select Add SME only note under the activity log.

If you ever have a ticket that you need help with, you can always share it with your colleagues for feedback or recommendations. Open the messenger tool and create a new message. Then select settings to add new users. Now that you have created a new chat and have added colleagues, send them a message with the ticket number you need help with. As soon as your colleague receives this message, they will get a notification. They can open the chat and copy and paste the report number into the ticket search. Once they open this ticket, they can review and give their feedback inside of the ticket.

Once you have a diagnosis, select the blue "Add" button and specify the diagnosis and confidence level. You can also add an "SME Only Note" which will only be viewable to other SME users, and you can add Additional Information like treatment advice, general comments or preventative suggestions which will be viewable to the grower who created the ticket. Now that you have added a diagnosis, the ticket is closed. The status has changed to black and finished. It will also move out of "My Tickets" and into "All Tickets". If you ever need to find an old ticket that has been finished, go into the "All Tickets" tab.